We currently manage 240 units of supported accommodation across Birmingham and Dudley. These are shared houses, which all comply with HMO and other regulatory standards.
The accommodation is temporary and residents (on average) stay between 3 months and 2 years. The houses are fully furnished and regularly checked by staff. Most of the houses are for a range of vulnerable, homeless people, although there is an increasing number of specialist houses for discrete client groups. For a full list of the areas we cover please contact us.
We are working with Birmingham and Solihull Woman’s Aid to provide supportive accommodation for women fleeing domestic abuse, be it through a refuge or the Domestic Abuse Hub, funded by Birmingham City Council.
We work with several prisons around the midlands, as well as the Offender Hub in Birmingham, managed by Spring Housing and funded by Birmingham City Council.
All referrals to our Supported Accommodation must come through a recognised source and include a referral form and risk assessment. We do not accept self-referrals.
Each referral is considered carefully, and potential residents are, where possible, matched up with the appropriate housing which meets their needs. The mix in a house is vitally important.
All referrals come through the central referral point in the office. If you have a referral please contact Peter at firstname.lastname@example.org for more information and a referral form.
Support is delivered in line with Our Guidelines, which are outlined in the document “Guidance on how to deliver support in temporary accommodation”.
Support is regular and tailored to individual need. There is not a one size fits all approach. For more information about our support please contact us.
We can access foodbank vouchers for residents. In addition, they can deliver food parcels from a local foodbank to individuals/houses.
We are funded through Housing Benefit and a personal service charge paid by the resident. We are looking for other ways to fund our work so if you can help in this area please contact us.
On Call Services
The on-call facility ensures emergency calls are directed to our AnswerForU Service. This is a call centre that takes calls on Claremont Living's behalf. The call center will divert calls to the relevant on-call manager at any time. These calls can relate to both property emergencies and resident support issues.
In order to contact the on-call service, the out-of-hours telephone number should be used. This phone number is 0121 2363310. During normal working hours (9 – 5) the office can be contacted on 0121 2120221 or residents can contact their support worker directly on their mobile numbers.