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PRIVACY POLICY FOR CLAREMONT LIVING Ltd

 

In accordance with the General Data Protection Regulation (GDPR), we have implemented this privacy notice to inform you of the types of data we process about you. We also include within this notice the reasons for processing your data, the lawful basis that permits us to process it, how long we keep your data for and your rights regarding your data.

 

This notice applies to current and former employees and workers.

 

1.DATA PROTECTION PRINCIPLES

 

Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:

 

  1. processing is fair, lawful and transparent

  2. data is collected for specific, explicit, and legitimate purposes

  3. data collected is adequate, relevant and limited to what is necessary for the purposes of processing

  4. data is kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay

  5. data is not kept for longer than is necessary for its given purpose

  6. data is processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures

  7. we comply with the relevant GDPR procedures for international transferring of personal data

 

2. TYPES OF DATA HELD

We keep several categories of personal data on our employees in order to carry out effective and efficient processes. We keep this data in a personnel file relating to each employee and we also hold the data within our computer systems, for example, our holiday booking system.

 

Specifically, we hold the following types of data, as appropriate to your status:

 

  1. personal details such as name, address, phone numbers and email address

 

3. COLLECTING YOUR DATA

You provide several pieces of data to us directly during the recruitment period and subsequently upon the start of your employment.

 

In some cases, we will collect data about you from third parties, such as employment agencies, former employers when gathering references or credit reference agencies.

 

Personal data is kept in files or within the Company’s HR and IT systems.

 

4. LAWFUL BASIS FOR PROCESSING

The law on data protection allows us to process your data for certain reasons only. In the main, we process your data in order to comply with a legal requirement or in order to effectively manage the employment contract we have with you, including ensuring you are paid correctly.

 

The information below categorises the types of data processing, appropriate to your status, we undertake and the lawful basis we rely on.

 

Activity requiring your data

Maintaining comprehensive up to date personnel records about you to ensure, amongst other things, effective correspondence can be achieved and appropriate contact points in the event of an emergency are maintained - Our legitmate interest.

Business planning and restructuring exercises - Our legitimate interests

Dealing with legal claims made against us - Our legitimate interests

Ensuring our administrative and IT systems are secure and robust against unauthorised access - Our legitimate interests

Maintaining a record of complaints to understand the trends of issues arising - Our legitimate interest

Collecting records of Maintenance requests - Our legitimate interest

Collecting customer address and personal information (name, address, phone number and email) to communicate regarding complaints and maintenance procedures or general enquiries. - Our legitimate interest

 

 

5. WHO WE SHARE YOUR DATA WITH

Employees within our company who have responsibility for carrying out performance related procedures will have access to your data which is relevant to their function. All employees with such responsibility have been trained in ensuring data is processed in line with GDPR. 

 

Data is shared with third parties for the following reasons:

  1. To call out a team for a maintenance request

  2. To process a complaints procedure

 

We may also share your data with third parties as part of a Company sale or restructure, or for other reasons to comply with a legal obligation upon us. We have a data processing agreement in place with such third parties to ensure data is not compromised. Third parties must implement appropriate technical and organisational measures to ensure the security of your data.

 

 

We do not share your data with bodies outside of the European Economic Area.

 

6. PROTECTING YOUR DATA

We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented processes to guard against such.

7. RETENTION PERIODS

We only keep your data for as long as we need it for, which will be at least for the duration of your complaint/maintenance request with us though in some cases we will keep your data for a period after your complaint/maintenance has ended.

8. AUTOMATED DECISION MAKING

Automated decision making means making decision about you using no human involvement e.g. using computerised filtering equipment. No decision will be made about you solely on the basis of automated decision making (where a decision is taken about you using an electronic system without human involvement) which has a significant impact on you.

 

9. CONSENT

Where you have provided consent to our use of your data, you also have the right to withdraw that consent at any time. This means that we will stop processing your data.

 

 

10. MAKING A COMPLAINT

If you think your data rights have been breached, you are able to raise a complaint with the Information Commissioner (ICO). You can contact the ICO at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by telephone on 0303 123 1113 (local rate) or 01625 545 745.

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